Refund policy

Effective Date: July 29, 2026

At CoreVora, customer satisfaction is important to us. We take pride in creating high-quality handcrafted home fitness equipment and want you to shop with confidence.

Please read this Return & Refund Policy carefully before making a purchase.

1. Business Information

Business Name: CoreVora

Business Address
14 Carlton Avenue
Sowerby
Thirsk
YO7 1RJ
United Kingdom

Email
contact@corevora.co.uk

Phone
+44 7882 534382

2. Return Eligibility

We offer a 90-day return period from the date your order is delivered.

You may request a return if:

The item is defective or damaged upon arrival.
The item received is incorrect.
You are not satisfied with your purchase and the item meets the return conditions outlined below.

3. Return Conditions

To be eligible for a return, products should:

Be returned within 90 days of delivery.
Be returned in good condition.
Include all original parts and accessories.
Be securely packaged to help prevent damage during return shipping.

We reserve the right to inspect all returned items before approving a refund.

4. Non-Returnable Items

Returns may not be accepted for:

Products intentionally damaged after delivery.
Products modified or altered by the customer.
Damage resulting from misuse, improper installation, or improper maintenance.
Items returned without prior communication where additional information is required.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

5. How to Start a Return

To request a return, please contact us before sending your item back.

Please include:

Your order number.
Your full name.
A brief description of the reason for the return.
Photos if the item is damaged or incorrect.

Contact Email:
contact@corevora.co.uk

Our customer support team will provide return instructions.

6. Return Shipping

Returns are accepted by mail.

Where applicable, a return shipping label may be provided with your order or issued during the return process.

Returned items should be packaged securely to help prevent damage during transit.

7. Return Shipping Costs

If the return is due to:

A defective product,
Shipping damage,
Or an incorrect item sent by CoreVora,

we will cover the reasonable return shipping cost or provide a prepaid return label where available.

For returns requested for other reasons (such as a change of mind), the customer may be responsible for return shipping costs unless otherwise stated at the time of purchase.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds are processed within 7 business days after the returned item has been received and inspected.

Depending on your bank, card issuer, or payment provider, it may take additional time before the refunded amount appears in your account.

9. Exchanges

We accept exchanges for eligible products.

If you receive a defective, damaged, or incorrect item, please contact us and we will work with you to arrange an exchange, subject to product availability.

10. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

Your order number.
Photos of the package and product.
A description of the issue.

We will review your request and provide an appropriate solution.

11. Restocking Fees

CoreVora does not charge restocking fees.

12. Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

If production or shipping has not yet begun, we will make every reasonable effort to accommodate your request.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return under this policy after delivery.

13. Handmade Products

Every CoreVora product is handcrafted in our small workshop.

Because each item is individually made, slight variations in wood grain, texture, finish, or dimensions are natural characteristics of handcrafted products and are not considered defects.